COMPLETE CLOUD & ON-PREMISE CALL MANAGEMENT FROM TOLLRING: CALL REPORTING, CALL RECORDING, CONTACT CENTRE ANALYTICS
WHY iCS ONLINE?
BUSINESS ANALYTICS FOR SUPERVISORS
SUPERVISOR AND AGENT CTI
Why analyse call activity?
Understand the benefits of call logging and call reporting
The benefits of call reporting and analytics
Retain customers by improving customer service through increased understanding of the calls in and out of your business.
Improve call handling
icall suite gives you the ability to train staff, monitor their performance and continually improve call handling.
Increase sales by monitoring and improving telesales performance and returning missed calls promptly.
Detect telephone fraud early, potentially preventing a huge expense.
e telecommunications costs by up to 20%.
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