COMPLETE CLOUD & ON-PREMISE CALL MANAGEMENT FROM TOLLRING: CALL REPORTING, CALL RECORDING, CONTACT CENTRE ANALYTICS
Why record calls?
Understand the benefits of call recording and evaluation
The benefits of call recording and evaluation
Call recording is ideal for service-centric organisations with a strong focus on customer service, training, support and/or sales. In particular, there are clear advantages for legal firms, insurance companies, call centres, public agencies, health centres, doctors surgeries and any FCA regulated company that is legally bound to record calls.
Monitor quality and performance
Monitor call quality and staff performance to improve company standards and customer care.
Train staff on call handling techniques and customer interactions to improve performance.
Protect staff from abuse.
Resolve “who said what” disputes by confirming details from a call such as quantities / specifications of an order, protecting both your business and your staff from disputes.
Regulatory compliance (FCA regulated companies)
PCI DSS support
Encrypted (legally admissible in court for litigation)