COMPLETE CLOUD & ON-PREMISE CALL MANAGEMENT FROM TOLLRING: CALL REPORTING, CALL RECORDING, CONTACT CENTRE ANALYTICS
“A 25-30% increase in support profitability.”
One of many savings experienced by Tollring partners
Our Latest Case Study
Reseller case study Driving Reseller Excellence and a Competitive Edge
We have been providing customers with
business call reporting and recording tools for
many years, however we were never able to
provide a truly integrated and comprehensive
suite of applications like we can now.
The transition we made to the Tollring
package has been outstanding, saving 50% of
time on installations and resulting in a 25-30%
increase in support profitability.
In order to provide excellence to customers, our client embarked on a review to evaluate their product portfolio. A market assessment commenced when it became clear that the call management offering could be improved.
It soon became clear to our client that Tollring software applications could offer ‘best of breed’ within the call recording and reporting arena, with the added advantage of a white-label option. An own-branded solution provided the ideal model in line with the company’s long-term objective to build a strong brand.
Tollring helps our client to achieve aggressive sales targets by continuing to develop product features in line with customer needs.
Download the full case study to read more about how Tollring helps partners to achieve competitive advantage.