COMPLETE CLOUD & ON-PREMISE CALL MANAGEMENT FROM TOLLRING: CALL REPORTING, CALL RECORDING, CONTACT CENTRE ANALYTICS
Is icall suite call recording compliant?
Understand the rules around PCI DSS compliance for call recording
Call recording compliance
Is it legal to record calls? Organisations ARE permitted to record customers' calls, provided that they comply with the Privacy of Messages condition of two major telecoms class licenses: Self‐Provision (SPL) and Telecommunication Services (TSL) licenses.
The most fundamental requirement is that every reasonable effort is made to inform all parties to a telephone conversation that it may or will be recorded, silently monitored or intruded into. Ofcom suggests that members of staff are given access to a telephone from which their calls will not be recorded.
Is icall suite call recording compliant? All recordings are securely held in an encrypted format which gives compliance with Policy Statement 08/1 by the FSA. PCI compliant Stop/Start is achievable using the built in DTMF support* or by integration with your CRM or the icall suite connect module. Click here to read our articles on compliance.
*DTMF now available on SIP trunks - PCI server license required.