Combat external fraud Like PC and data networks, phone systems also need security. iCS Detect helps to prevent organised PBX hackers from illegally accessing your phone system for unauthorised use. Hackers often target companies after hours and at weekends and the bills they can generate are often 10 to 100 times higher than usual.
Monitor company call activity iCS detect also allows staff phone use to be monitored, enabling specific rules for inbound and outbound calls to be set in line with company policy. In addition, time-wasting inbound nuisance calls can be completely blocked.
Improve customer service Customised trend alerts enable customer service levels to be met, highlighting important metrics such as missed calls, changes in Grade of Service or a drop in percentage calls answered.