COMPLETE CLOUD & ON-PREMISE CALL MANAGEMENT FROM TOLLRING: CALL REPORTING, CALL RECORDING, CONTACT CENTRE ANALYTICS
WHY iCS ONLINE?
BUSINESS ANALYTICS FOR SUPERVISORS
SUPERVISOR AND AGENT CTI
Need powerful call analytics delivered via the cloud?
Find out more about iCS Online to analyse your call activity from any browser on any device
iCS Desktop: Leading edge call management for any businesses
The desktop version of icall suite is a fully integrated on-premise communications management solution from Tollring
Monitor inbound and outbound calls to m
ake informed decisions on system, department and user call activity and deliver a more effective service to your customers.
Watch our 3 minute overview video:
Call logging, call reporting, dashboards and wallboards
Analyse and control communications
Call recording, quality monitoring and call evaluation
Fully featured call recording
Accessible from any number of client PCs
Business analytics for customer-facing teams with SLAs
Supervisor management and reporting
Agent call control
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