icall suite (iCS) from Tollring is a fully integrated hosted or on-premise call management solution that is proven to identify business efficiencies that deliver a return on your telecoms investment. Make informed decisions on system, department and user call activity to deliver a more effective service to your customers.
Which version of icall suite (iCS) will you choose?
iCS Online Hosted call reporting and recording
Call management hosted in our cloud, or deployed in your cloud iCS online is a fully browser-based multi-tenant call management solution delivering real-time analytics accessible from mobile devices.
Businesses can monitor call metrics critical to their business by accessing real-time reports, ‘click and drill’ dashboards, wallboards and call recordings via any internet-facing device.
iCS online call management modules include:
iCS insight iCS insight is an intuitive business productivity tool enabling businesses to monitor inbound and outbound calls via pre-defined dashboards and wallboards.
iCS report iCS report delivers enhanced level call reporting and analytics including configurable wallboards and detailed call analysis.
iCS report premier Enrich iCS report for the management of customer-facing teams in real-time. Monitor ACD / hunt groups, call queues and incoming calls on users.
iCS record Integrate with your own hosted call recording system (such as Orecx) or use our on-premise SIP recording module iCS record.
Call management deployed on-premise The desktop version of icall suite is fully featured on-premise call management software that integrates seamlessly with your telephone system.
Users can view real-time and historical call data, see the status of other extensions, securely record all telephone calls. For customer-facing teams, iCS contact delivers supervisor management tools and agent call control.
iCS desktop call management modules include:
iCS report Call logging, call reporting, dashboards and wallboards for extensive inbound and outbound call analytics
iCS record Call recording, quality monitoring and call evaluation
iCS contact Business analytics for customer-facing teams with SLAs
icall suite call management software is considered 'best of breed' by Tollring partners
...Our new system sales have about doubled and our call management software sales to existing customers have too. With a customer base that is already recording and statistically aware, there is a real demand for better functionality and reliability...
...The transition we made to icall suite call management has been outstanding, saving 50% of time on installations and resulting in a 25-30% increase in support profitability...