iCS insight is an intuitive application providing essential dashboards and wallboards that update every 15 minutes.
The at-a-glance console displays graphs and tabular data within a specified date range and essential business reports are quickly accessible. Every element on the console is clickable to drill down further and to view the detailed reports:
Hourly incoming call distribution
Percentage calls answered
Call summary by DID
Call summary by user
Important observations, such as total calls, abandoned calls and unreturned missed calls
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Visual wallboards enable supervisors to display information on a big screen or desktop. There are 3 wallboard layouts; DID, agent and business summary. Tiles can be resized and configured to show custom-filtered data, for example on particular agents or DID numbers.
For the complete list of features please download our pdf brochure.