COMPLETE CLOUD & ON-PREMISE CALL MANAGEMENT FROM TOLLRING: CALL REPORTING, CALL RECORDING, CONTACT CENTRE ANALYTICS
Helping you to support your customers
Tollring helps you to support your customers
The Tollring Help Desk is available 9:00am to 5:00pm Monday-Friday (UK working hours excluding Bank and Public Holidays)
Telephone and online access to our helpdesk Tollring technical support provides telephone and online access to our help desk for assistance in maintaining your customers’ versions of icall suite and iC360 suite. We provide full support via remote access. Software version updates are included, along with any hardware supplied (in the case of call recording).
Support provided by a reseller When support is provided via a reseller, the reseller will provide its own First Line Helpdesk and shall be responsible for logging customer queries and requests via the Tollring’s online e-ticketing system at: http://support.tollring.com. You are able to cancel a support contract for any of your customers by notifying us 30 days in advance. If your customer does not have a support contract in place we also offer one-off access to our helpdesk, however this is chargeable on a per call basis.
Support provided by Tollring Customers with direct access to Tollring’s First Line Help Desk are required to log all faults or queries using the online ticketing system.
Please contact us with any questions regarding support for your customers.