COMPLETE CLOUD & ON-PREMISE CALL MANAGEMENT FROM TOLLRING: CALL REPORTING, CALL RECORDING, CONTACT CENTRE ANALYTICS
Fully browser-based multi-tenant call management
Access real-time call analytics from any device
Why iCS 2016? Analyse calls wherever you are
Fully browser-based multi-tenant call management from Tollring, delivering real-time analytics accessible from mobile devices.
Manage, analyse and control communications with iCS 2016; comprehensive, easy to use, integrates with your PBX telephony system and quickly delivers measurable results.
Immediate decisions: on call activity, wherever you are, whatever device you are using.
Improve customer service: Monitor time to answer, abandoned calls and missed calls.
Dynamic resource optimisation: Employ the right number of agents at all times.
Accessible from any internet-facing device: Access real-time analytics, dashboards, wallboards and call recordings through the web browser on traditional desktop devices or monitor on the go through your mobile.
Real-time statistics:Delivery of real time information via widgets that have been optimised specifically for mobile devices.
Activity and extension monitoring: Customise dashboards, filter reports and access filtered recordings all via a web browser.
Apps available: For IOS, Android and Windows Phones.
Quick access via any client device: Save and edit regularly accessed ‘favourite’ reports, dashboards and call recordings.
Push reporting and alarms: Configure settings, schedule reports and edit notifications via web browser to monitor the metrics critical to your business.
Full CRM integration: Fully integrated with agent desktop application and automated outbound dialler.