Call Analytics and Dashboards
Immediate insight anytime, anywhere
Record, Evaluate and Analyse
Cloud • On-Premise • Hybrid
Contact Centre Analytics
Monitor business-critical customer service KPIs
Listen. Measure. Analyse.
Every day we interact with customers so it is imperative to listen, learn, measure and analyse each interaction to stay ahead of the competition.
How Can iCall Suite Help You?
Monitor business-critical call metrics by accessing real-time reports, configurable dashboards and visual wallboards, and review call recordings to evaluate customer interactions. Enhance operational efficiency, optimise business decision-making and ultimately improve customer experience and satisfaction.
Fully Integrated and Mobile-Optimised Business Analytics and Call Recording
Manage, analyse and understand customer interactions using iCall Suite. Gain insight to identify business efficiencies, improve customer service and deliver a return on your telecoms investment.
Simply select an iCall Suite package to suit your business requirements, for each user that perform analysis and reporting. Record calls and manage play back options and permissions.
- Call data delivered to portal in real time
- Analytics collected for unlimited users
- Multi-lingual capability, available in 9 languages at the click of a button.
- Administration portal for you to manage users and log in details
- Single sign-in options available
- In-line contextual Help On-Demand and extensive library of help videos
- Facilitating compliance & security certifications to global recognised standards
Accessed via the Cloud iCall Suite packaged solutions are deployed in the cloud, accessible via web browser, compatible with cloud telephony and on-premise PBX.
Why Choose iCall Suite?
iCall Suite is global award-winning telecoms data visualisation software, that has evolved to service the industry for over 25 years.
Our StatsBASED ON GLOBAL iCALL SUITE STATISTICS 2020
We Embed Security by Design to Facilitate Compliance
Tollring is ISO 27001 certified so takes security, regulatory compliance and information management very seriously. Organisations are under constant scrutiny to adhere to continually evolving governance such as PCI DSS compliance, Dodd-Frank Act compliance, MIFID II and GDPR. Our full suite of products facilitates compliance and more details can be found on the link below and in the call recording section, but if you have a specific question please do not hesitate to contact us.