Market-leading business analytics Market-leading business analytics

Call Analytics and Dashboards


Immediate insight anytime, anywhere

Powerful self-learning fraud and credit management Powerful self-learning fraud and credit management

Record, Evaluate and Analyse


Cloud and on-premise

Wallboards for live customer interaction analytics Wallboards for live customer interaction analytics

Contact Centre Analytics


Monitor business-critical customer service KPIs

Award-winning telecoms data visualisation Award-winning telecoms data visualisation

Drive Customer Engagement


Demonstrate value and differentiate your proposition

Listen. Measure. Analyse.

Every day we interact with customers so it is imperative to listen, learn, measure and analyse each interaction to stay ahead of the competition.

Discover iCall Suite

iCall Suite drives staff performance and maximises customer experience for businesses of all sizes.

Learn About Our Features

iCall Suite is visual and intuitive, delivering the features you need to make immediate improvements.

Subscribe to iCall Suite

iCall Suite offers flexible options to suit your business, no matter your size, shape or industry.

What is iCall Suite?

Fully Integrated and Mobile-Optimised Business Analytics and Call Recording

Manage, analyse and understand customer interactions using iCall Suite. Gain insight to identify business efficiencies, improve customer service and deliver a return on your telecoms investment.

Simply select an iCall Suite package to suit your business requirements, for each user that perform analysis and reporting. Record calls and manage play back options and permissions.

  • Call data delivered to portal in real-time
  • Analytics collected for unlimited users
  • Multi-lingual capability, available in 14 languages at the click of a button.
  • Administration portal for you to manage users and log in details
  • Single sign-in options available
  • In-line contextual help on-demand and extensive library of help videos
  • Facilitating compliance & security certifications to global recognised standards

Accessed via the Cloud iCall Suite packaged solutions are deployed in the cloud, accessible via web browser, compatible with cloud telephony and on-premise PBX.

Cloud

On-premise

Why Choose iCall Suite?

iCall Suite is global award-winning telecoms data visualisation software, that has evolved to service the industry for over 25 years.

Global

In over 20 countries, 90+ staff in UK, India, USA and Australia

Proven

High levels of technical capability and experience

Specialists

Specialists in cloud communications analytics and call recording

ISO certified 27001

Certified

ISO 27001 and ISO 9001 certified

Our StatsBASED ON GLOBAL iCALL SUITE STATISTICS 2020

reduce churn
27000
businesses rely on our solutions
Increase Sales Opportunities
900
partners
Simplify Management
4000000
monitored endpoints
244000
calls recorded per day

We Embed Security by Design to Facilitate Compliance

Tollring is ISO 27001 certified so takes security, regulatory compliance and information management very seriously.  Organisations are under constant scrutiny to adhere to continually evolving governance such as PCI DSS compliance, Dodd-Frank Act compliance, MIFID II and GDPR.  Our full suite of products facilitates compliance and more details can be found on the link below and in the call recording section, but if you have a specific question please do not hesitate to contact us.

iCall Suite as Described by Partners

MD, Novum Networks

Utilising real-time data, iCall Suite analytics delivers business-critical KPIs on visual dashboards and wallboards to decision makers for better workforce utilisation.

Group Sales Director, 4Com Plc

The breadth of features and the flexibility allows us to meet a wide range of customer requirements. The solutions are accessible – affordable, and easy to deploy, configure and maintain, which is really important when your key market is SMEs.

Senior Product Manager, BT Plc

We chose iCall Suite analytics for the depth of insight that this solution offers, and its ability to scale to meet our ambitions for our platform.

Director, RoutIT

The solution exceeds expectations and continues to be enhanced to further address call reporting requirements of our telephony and call centre customers.

Accreditations

Become a Partner

Our partners include network carriers, phone manufacturers, service providers and distributors.
Brand customisation options are available for private instance partners, including multi-tier branding.

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Get in Touch

PLEASE COMPLETE THE FORM BELOW TO ARRANGE A DEMO OR ASK A QUESTION. IF YOU WOULD PREFER TO SPEAK TO US, PLEASE CALL +44 1895 478898.
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