Maket-leading business analytics Maket-leading business analytics

Call Analytics and Dashboards


Immediate insight anytime, anywhere

Powerful self-learning fraud and credit management Powerful self-learning fraud and credit management

Record, Evaluate and Analyse


Cloud • On-Premise • Hybrid

Fully integrated call recording and evaluation Fully integrated call recording and evaluation

Detect, Protect and Monitor


Protect Hosted Voice and SIP Trunks from Fraud

Wallboards for live customer interaction analytics Wallboards for live customer interaction analytics

Contact Centre Analytics


Monitor business-critical customer service KPIs

Award-winning telecoms data visualisation Award-winning telecoms data visualisation

Provision, Manage and Analyse


Proven to Add Value for Competitive Differentiation

Cutting edge business analytics, call recording and telecoms fraud management

Monitor business-critical call metrics by accessing real-time reports, configurable dashboards and visual wallboards. Enhance operational efficiency, optimise business decision-making and ultimately improve customer satisfaction.

At a Glance Dashboard and Wallboards

An intuitive business productivity tool to monitorand visualise inbound and outbound call activity.

Enhanced Level Analytics, Dashboards and Wallboards

Extensive customised and executive reportingwith pre-configured and custom dashboards.

Powerful Live Analytics to Manage Teams

Manage customer-facing teams in real-time.Display performance KPIs to maximise productivity.

Supervisor Analytics and Agent Control

Manage contact centre teams, agents and call queues in real-time usingsupervisor analytics, agent control and wallboard display.

Call Recording, Evaluation and Analytics

Fully integrated, encrypted and industry compliantcall recording, playback, storage, e