Listen. Measure. Analyse.
Every day we interact with customers so it is imperative to listen, learn, measure and analyse each interaction to stay ahead of the competition.
Discover iCall Suite
iCall Suite drives staff performance and maximises customer experience for businesses of all sizes.
Learn About Our Features
iCall Suite is visual and intuitive, delivering the features you need to make immediate improvements.
Subscribe to iCall Suite
iCall Suite offers flexible options to suit your business, no matter your size, shape or industry.
Fully Integrated and Mobile-Optimised Business Analytics and Call Recording
Manage, analyse and understand customer interactions using iCall Suite. Gain insight to identify business efficiencies, improve customer service and deliver a return on your telecoms investment.
Simply select an iCall Suite package to suit your business requirements, for each user that perform analysis and reporting. Record calls and manage play back options and permissions.
- Call data delivered to portal in real-time
- Analytics collected for unlimited users
- Multi-lingual capability, available in 14 languages at the click of a button.
- Administration portal for you to manage users and log in details
- Single sign-in options available
- CRM Integration available
- In-line contextual help on-demand and extensive library of help videos
- Facilitating compliance & security certifications to global recognised standards
Accessed via the CloudiCall Suite packaged solutions are deployed in the cloud, accessible via web browser, compatible with cloud telephony and on-premise PBX.
Cloud
On-premise
Why Choose iCall Suite?
iCall Suite is global award-winning telecoms data visualisation software, that has evolved to service the industry for over 25 years.
Global
In over 20 countries, 90+ staff in UK, India, USA and Australia
Proven
High levels of technical capability and experience
Specialists
Specialists in cloud communications analytics and call recording
Certified
ISO 27001 and ISO 9001 certified
Our StatsBASED ON GLOBAL iCALL SUITE STATISTICS 2020
We Embed Security by Design to Facilitate Compliance
Tollring is ISO 27001 certified so takes security, regulatory compliance and information management very seriously. Organisations are under constant scrutiny to adhere to continually evolving governance such as PCI DSS compliance, Dodd-Frank Act compliance, MIFID II and GDPR. Our full suite of products facilitates compliance and more details can be found on the link below and in the call recording section, but if you have a specific question please do not hesitate to contact us.
iCall Suite as Described by Customers
MD, Novum Networks
Group Sales Director, 4Com Plc
Senior Product Manager, BT Plc
Director, RoutIT
Accreditations
Become a Partner
Our partners include network carriers, phone manufacturers, service providers and distributors.
Brand customisation options are available for private instance partners, including multi-tier branding.
