Broadworks Call Recording
Call Recording for Broadworks Service ProvidersFully integrated call recording and analytics in one single portal
iCall Suite Call Recording from Tollring has been designed for the BroadWorks platform as part of a complete portfolio of business intelligence solutions. Call analytics coupled with call recording is a powerful combination, strengthening your product portfolio to provide a detailed understanding of a customers’ experience or ‘journey’.
Competitive Differentiation for your Portfolio
Call Recording by Tollring provides a single portal, single user experience for end-users. Couple call recording with in-depth call analytics in one suite for powerful business intelligence on the BroadWorks platform.
Comprehensive Call Recording Solutions for Broadworks
Return Missed Calls
Quick response instantly impacts customer satisfaction levels. Listen to call recordings to hear how successful this approach can be.
Analyse Call Handling
Listen to call recordings to to improve techniques, train staff, identify top performers and resolve disputes.
Call Resolution
Calculate call resolution time and understand the effort required to resolve customer queries by tracking call history and listening to the calls.
Streamline Process
Analyse call volumes and trends to reveal customer service workflow issues and ensure procedures are correctly scripted.
Analyse Call Wait Time
Track how long a caller waits to be answered or called back, then assess the impact of wait time on call outcome by listening to the call recording.
Link Call Recordings to CRM
For a full understanding of who has called and what has been said by whom, link call recordings to CRM data.
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