Record, Evaluate and Analyse
Boost team and individual performance and facilitate compliance
Why Record Calls?
- Monitor call quality and staff performance to improve company standards and customer care
- Resolve “who said what” disputes
- Protect staff from abuse
- Train staff on call handling techniques and customer interactions to improve performance
- Rescue defecting customers
- Reveal customer service workflow issues
- Regulatory compliance (for industry regulation)
- Mobile-optimised: The mobile-responsive application provides access to business reports whenever and wherever needed.
Facilitating Call Recording Compliance
How to Buy
iCall Suite is available to users of cloud calling platforms and PBX phone systems across the globe.
Discover our flexible subscription options and contact us to be put in touch with a local provider.