Drive Performance and Customer Experience
Business Analytics for Mitel MiVoice Business
New iCall Suite Call Analytics & Recording for Mitel MiVoice Business
Improve customer experience and help to facilitate compliance with iCall Suite Call Analytics and Recording
iCall Suite for MiVoice Business includes call recording, analytics and evaluation in one easy-to-manage cloud service. Comprehensive dashboards, wallboards and reporting deliver a complete view of customer interactions and call journeys from beginning to end. A compliance centre gives you complete control over whitelists, exclusions and call recording policies, and auto pause and resume make taking payments over the phone simple. All calls are encrypted at source.
With brand-new features like clipping recordings, sharing and tagging, you can collaborate to deliver the best customer experience while protecting privacy and adhering to regulatory requirements.
Now With In-built Data Collector
iCall Suite for MiVoice Business is now available direct within Mitel’s online subscription service for powerful call analytics at a click of a button.
Our integration enables Mitel partners to access Tollring powerful call analytics at a click of a button without the need to invest and install separate servers or data collectors. With the iCall suite now being embedded into Mitel’s core infrastructure, partners are now able to set up analytics for their customers with zero cost and have customers up and running within minutes. Customers can access the analytics hassle free via their Mitel MiVoice Business subscription service.