Drive Performance and Customer Experience

Business Analytics for Mitel MiVoice Business

New iCall Suite Call Analytics & Recording for Mitel MiVoice Business

Improve customer experience and help to facilitate compliance with iCall Suite Call Analytics and Recording

iCall Suite for MiVoice Business includes call recording, analytics and evaluation in one easy-to-manage cloud service. Comprehensive dashboards, wallboards and reporting deliver a complete view of customer interactions and call journeys from beginning to end. A compliance centre gives you complete control over whitelists, exclusions and call recording policies, and auto pause and resume make taking payments over the phone simple. All calls are encrypted at source.

With brand-new features like clipping recordings, sharing and tagging, you can collaborate to deliver the best customer experience while protecting privacy and adhering to regulatory requirements.

Now With In-built Data Collector

iCall Suite for MiVoice Business is now available direct within Mitel’s online subscription service for powerful call analytics at a click of a button.

Our integration enables Mitel partners to access Tollring powerful call analytics at a click of a button without the need to invest and install separate servers or data collectors. With the iCall suite now being embedded into Mitel’s core infrastructure, partners are now able to set up analytics for their customers with zero cost and have customers up and running within minutes. Customers can access the analytics hassle free via their Mitel MiVoice Business subscription service.

Why You'll Love Business Analytics for Mitel

reduce churn

Gain Competitive Advantage

Understand customer interactions to gain an edge

Gain Visibility of Expenditure

Visualise Business Productivity

Customised reports, visual wallboards and dashboards

Control and reduce costs

Flexible User Subscriptions

Choose a mix of user subscriptions to match needs

Cutting Edge Workforce Productivity

Empower Your Teams

Schedule reports to share critical insights across the business

Increase Customer Satisfaction

Understand Performance

KPI-driven business performance dashboards

Fully Integrated Modules

Drive Customer Engagement

Visibility of call journeys to understand customer experience

Book A Discovery SessionAvailable exclusively for Mitel Partners