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Choose the mix of subscription levels that is right for your business
Start understanding your customer and improving your performance today with iCall Suite. Our flexible subscription levels are closely matched with your needs by selecting the right mix for your business, both now and in the future, across all or selected monitored end points.
Flexible to Suit your Business
iCall Suite users range from decision makers within small businesses, to managers of large customer-facing teams within international organisations. Choose a mix of user types to suit your individual requirements.
10 Extension Business
Business Insight (no recording) for MD to monitor all 10 endpoints:
✔ Essentials license x 1
50 Extension Business
Business Insight for the MD, Advanced Reporting for the Customer Service Manager (to monitor all 50 endpoints) and call recording for 5 employees
✔ Essentials license x 1
✔ Advanced license x 1
✔ Call recording licenses x 5
150 Extension Business
10 agents with 2 supervisors and 5 call queues. Advanced reporting for the Call Centre Manager and live analytics for another (to monitor all 150 endpoints), and two wallboard screens to display data
✔ Advanced license x 1
✔ Ultimate license x 1
✔ Additional supervisor console add-on x 1
✔ Agent Console add-ons x 10
✔ Wallboard Projection add-on x 2
Subscription Levels
Supported Platforms
iCall Suite is available for a wide range of on-premises and cloud calling platforms.
How to Buy
iCall Suite is available to users of cloud calling platforms and PBX phone systems across the globe.
Contact us to be put in touch with a local provider.
