Monitor Customer Experience and Productivity

Find Out More About iCall Suite Call Analytics

How iCall Suite Helps Partners and Customers

Customers Can Gain Powerful Insights and Business-Critical Call Metrics:

  • Real-time detailed call reporting and data visualisation
  • Pre-defined and configurable visual dashboards and wallboards
  • Live call centre statistics

Partners Can Gain Use Analytics to Drive Customer Engagement, Loyalty and Retention:

  • Account managers can help businesses drive performance
  • Cross-sell and upsell valuable features
  • Add value and drive additional revenue streams

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