Business Analytics for Webex Calling

Drive Staff Performance and Maximise Customer ExperienceA Suite of Workforce Productivity Tools in One Single Portal

iCall Suite from Tollring has been designed for Webex Calling to provide the industry’s most comprehensive portfolio of business intelligence solutions for Webex customers.

With remote working and a focus on customer experience on the rise, users in the Webex calling ecosystem have a new opportunity to drive revenue from their call data.   

reduce churn

Gain Competitive Advantage

Understand customer interactions to gain an edge

Gain Visibility of Expenditure

Visualise Business Productivity

Customised reports, visual wallboards and dashboards

Control and reduce costs

Flexible User Subscriptions

Choose a mix of user subscriptions to match needs

Cutting Edge Workforce Productivity

Empower Your Teams

Schedule reports to share critical insights across the business

Increase Customer Satisfaction

Understand Performance

KPI-driven business performance dashboards

Fully Integrated Modules

Drive Customer Engagement

Visibility of call journeys to understand customer experience

Keep teams on target and focussed on success with the ability to share business performance dashboards, team wallboards and trend reports. Best practice can be shared and teams compared using trend, call back and call journey analysis.

Tollring business analytics, built for Webex Calling, provides simple wallboards through to sophisticated and fully customisable call reporting.

Users are provisioned using their login credentials to Webex Calling, then they can log into iCall Suite via a web browser. It is fully integrated with the Webex Calling platform and no third party apps are required.

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Licence Options & Pricing

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Terms and conditions:
This offer is available to new and existing customers and only applies to new licences ordered. Under the promotion, advanced level licences, or your platform’s equivalent, will be provided free of charge for 1 month. Each user license is for single use. After the 1 month trial, licences will revert to standard pricing. Users must cancel their licences before the end of their trial or they will automatically be invoiced at their standard rate.