COMPLETE CLOUD & ON-PREMISE CALL MANAGEMENT FROM TOLLRING: CALL REPORTING, CALL RECORDING, CONTACT CENTRE ANALYTICS
Call recording, quality monitoring and call evaluation
Fully integrated call recording software
iCS record: call recording, monitoring & evaluation from Tollring
Record calls to see your business call activity in a whole new light Fully integrated premise-based and hosted call recording software with extensive functionality, suitable for any business with unlimited sites.
Contained and managed from a single work station or server, or stored in the cloud for up to 10 years, call recording, storing, finding, playback and archiving of calls is just a click away. We work with all technologies in any combination.
Record calls on analogue, ISDN or SIP. We can provide simple USB-based client/server call recording solutions, hosted call recording, web-based solutions or full turn-key systems that will record tens of thousands of calls per day across multiple sites.
Choose from premise-based...
or hosted call recording...
The benefits of call recording software and evaluation tools
Why record calls? Whether on-premise or hosted, call recording is ideal for service-centric organisations with a strong focus on customer service, training, support and/or sales. In particular, there are clear advantages for legal firms, insurance companies, call centres, public agencies, health centres, doctors surgeries and any FCA regulated company that is legally bound to record calls.
Monitor quality and performance
Monitor call quality and staff performance to improve company standards and customer care
Resolve “who said what” disputes by confirming details from a call such as quantities / specifications of an order, protecting both your business and your staff from disputes
Train staff on call handling techniques and customer interactions to improve performance
Protect staff from abuse
Regulatory compliance (FCA regulated companies)
PCI DSS support
Encrypted (legally admissible in court for litigation)