Why Record Calls?
- Monitor call quality and staff performance to improve company standards and customer care
- Resolve “who said what” disputes
- Protect staff from abuse
- Train staff on call handling techniques and customer interactions to improve performance
- Rescue defecting customers
- Reveal customer service workflow issues
- Regulatory compliance (for industry regulation)
- Mobile-optimised: The mobile-responsive application provides access to business reports whenever and wherever needed.
iCS Record can be delivered stand-alone or as an integrated module within iCall Suite, deployed via the cloud as a service (SaaS), on-premise or as a hybrid model.