Drive Customer Engagement
Demonstrate Value and Differentiate your Proposition
Increase Sales and Drive Customer Engagement
iCall Suite business analytics and call recording is proven to help customers increase sales and drive customer engagement, loyalty and retention.
iCall Suite is sold via an extensive network of global partners, enhancing their portfolio and adding value to product propositions. Our partners have access to customer analytics, self-provisioning, multi-tier channel setup, access to automated billing and APIs for integration with existing tools.
Partner support covers 3 key areas:
- Partner Toolkit: Customer provisioning, sandbox and testing, access to product demo and customer trials
- Partner Analytics and Billing: Partner management analytics and billing tools
- Partner Training: Fast ‘Go To Market’ support via our customer engagement programme (sales and technical training courses and additional resources)
UCaaS Account Managers & Business Development Managers are using these tools to differentiate their engagement with existing & prospective customers, by connecting to multiple stakeholders within customers and establishing themselves as a true ‘trusted advisor’.
- Transform business performance reviews by demonstrating value to marketing, sales, support & customer experience teams
- Avoid a feature/price comparison with competitors by differentiating your proposition and focussing on intelligent business conversations that help stakeholders across the business
- Drive customer centricity and focus on customer needs by displaying performance metrics on wallboards
- Help marketing teams to manage & measure the customer journey from online to offline
- Illustrate which customers consume sales and support teams; the high value or low value customers
- Substantiate solution upgrade and feature additions with facts, not fiction
- Reduce customer churn
Click to read more or scroll the page
Partner Toolkit
Analytics & Billing
Partner Training
Become a Partner
Partner Toolkit
The iCall Suite Partner Console is feature rich, providing comprehensive customer management and provisioning tools. Once on-board, partners have access to a sandbox and test facility, customer trials portal and a product demo portal. These tools, coupled with resources available via the customer engagement programme, facilitate a fast ‘go-to-market’ strategy.
Analytics and Billing
Our partner management console delivers insight into product utilisation and reseller / customer activity across the portfolio. Partners can access activity reporting by reseller, product utlilisation and licensing in a dashboard and customer analytics (on total / recent customers and end points, and breakdown by product).
Export billing data to accurately bill customers on their usage, in line with license changes.
Training
Training courses and resource material are available to iCall Suite partners. Partners can register interest in receiving further details on training available below.
Partner Toolkit
Analytics and Billing
Partner Training
Become a Partner
Interested in Becoming a Partner?
Ask us about our white label options
Our partners include network carriers, phone manufacturers, service providers and distributors.
Brand customisation options are available for private instance partners, including multi-tier branding.
For details of how to become a partner or to request a demo please get in touch or for further information visit the www.tollring.com website.
