Business Analytics for BroadWorks

Drive Staff Performance and Maximise Customer ExperienceA Suite of Workforce Productivity Tools in One Single Portal

iCall Suite from Tollring has been designed to provide the industry’s most comprehensive portfolio of business intelligence solutions for BroadWorks.

Make better decisions and drive business performance with actionable insight into your internal and external communication, and empower individuals and agents to take responsibility for their own call activity performance. Pre-defined and customisable dashboards, reports and wallboards make it easy to understand call journeys and customer experience, and make changes that directly impact your bottom line.

Gain Competitive Advantage

Understand customer interactions to gain an edge

Visualise Business Productivity

Customised reports, visual wallboards and dashboards

Flexible User Subscriptions

Choose a mix of user subscriptions to match needs

Empower Your Teams

Schedule reports to share critical insights across the business

Understand Performance

KPI-driven business performance dashboards

Drive Customer Engagement

Visibility of call journeys to understand customer experience

Keep teams on target and focussed on success with the ability to share group performance dashboards, team wallboards and trend reports. Best practice can be shared and teams compared using trend, call back and call journey analysis.

Tollring business analytics, built for BroadWorks, provides simple wallboards through to sophisticated and fully customisable call reporting. Add call recording for a more comprehensive view of your customer experience.

Users are added by an administrator and they can then log into iCall Suite via a web browser. It is fully integrated with the Broadworks platform and no third party apps are required.

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