Call Analytics and Dashboards
Immediate insight anytime, anywhere
Record, Evaluate and Analyse
Cloud • On-Premise • Hybrid
Detect, Protect and Monitor
Protect Hosted Voice and SIP Trunks from Fraud
Contact Centre Analytics
Monitor business-critical customer service KPIs
Cutting edge business analytics, call recording and telecoms fraud management
Monitor business-critical call metrics by accessing real-time reports, configurable dashboards and visual wallboards. Enhance operational efficiency, optimise business decision-making and ultimately improve customer satisfaction.
Fully Integrated and Mobile-Optimised Business Analytics and Call Recording
Manage, analyse and understand customer interactions using iCall Suite (iCS). Gain insight to identify business efficiencies, improve customer service and deliver a return on your telecoms investment.
iCall Suite is modular to suit business requirements, highly scalable, easy to deploy, easy to adopt and easy to use, whilst meeting industry compliance regulations for both reporting and call recording. The iCS cloud and hybrid options are fully mobile-responsive with multi-lingual capability, available in 9 languages at the click of a button.
Deployment OptionsiCall Suite is a modular solution deployed via the cloud, hybrid or on-premise
Our StatsBASED ON GLOBAL iCALL SUITE STATISTICS 2017
We Embed Security by Design to Facilitate Compliance
Tollring is ISO 27001 certified so takes security, regulatory compliance and information management very seriously. Organisations are under constant scrutiny to adhere to continually evolving governance such as PCI DSS compliance, Dodd-Frank Act compliance, MIFID II and GDPR. Our full suite of products facilitates compliance and more details can be found on the link below and in the call recording section, but if you have a specific question please do not hesitate to contact us.