Maket-leading business analyticsMaket-leading business analytics

Call Analytics and Dashboards

Immediate insight anytime, anywhere

Powerful self-learning fraud and credit managementPowerful self-learning fraud and credit management

Record, Evaluate and Analyse

Cloud • On-Premise • Hybrid

Fully integrated call recording and evaluationFully integrated call recording and evaluation

Detect, Protect and Monitor

Protect Hosted Voice and SIP Trunks from Fraud

Wallboards for live customer interaction analyticsWallboards for live customer interaction analytics

Contact Centre Analytics

Monitor business-critical customer service KPIs

Award-winning telecoms data visualisationAward-winning telecoms data visualisation

Provision, Manage and Analyse

Proven to Add Value for Competitive Differentiation

Cutting edge business analytics, call recording and telecoms fraud management

Monitor business-critical call metrics by accessing real-time reports, configurable dashboards and visual wallboards. Enhance operational efficiency, optimise business decision-making and ultimately improve customer satisfaction.

At a Glance Dashboard and Wallboards

An intuitive business productivity tool to monitor and visualise inbound and outbound call activity.

Enhanced Level Analytics, Dashboards and Wallboards

Extensive customised and executive reporting with pre-configured and custom dashboards.

Powerful Live Analytics to Manage Teams

Manage customer-facing teams in real-time. Display performance KPIs to maximise productivity.

Supervisor Analytics and Agent Control

Manage contact centre teams, agents and call queues in real-time using supervisor analytics, agent control and wallboard display.

Call Recording, Evaluation and Analytics

Fully integrated, encrypted and industry compliant call recording, playback, storage, evaluation and analytics.

Innovative Fraud and Credit Management

Intelligent real-time fraud monitoring and protection with permission-based access to rules, alerts, dashboards and reports.

Fully Integrated and Mobile-Optimised Business Analytics and Call Recording

Manage, analyse and understand customer interactions using iCall Suite (iCS).  Gain insight to identify business efficiencies, improve customer service and deliver a return on your telecoms investment.

iCall Suite is modular to suit business requirements, highly scalable, easy to deploy, easy to adopt and easy to use, whilst meeting industry compliance regulations for both reporting and call recording.  The iCS cloud and hybrid options are fully mobile-responsive with multi-lingual capability, available in 9 languages at the click of a button.

Deployment OptionsiCall Suite is a modular solution deployed via the cloud, hybrid or on-premise

Cloud

Hybrid

On-premise

Comprehensive and Intelligent Real-Time Fraud and Credit Management

iCS Protect forms an important part of the evolving iCall Suite proposition, developed to combat rising and ever-evolving VOIP fraud on hosted UC and SIP trunking platforms, where monetary damages are currently more than double that of credit card fraud.

New technology from Tollring proactively identifies and kills fraud, uniquely combining fraud protection and credit management in one single solution.

Our StatsBASED ON GLOBAL iCALL SUITE STATISTICS 2017

reduce churn
14500
businesses rely on our solutions
Increase Sales Opportunities
800
service providers, distributors and partners
Simplify Management
450000
monitored endpoints

We Embed Security by Design to Facilitate Compliance

Tollring is ISO 27001 certified so takes security, regulatory compliance and information management very seriously.  Organisations are under constant scrutiny to adhere to continually evolving governance such as PCI DSS compliance, Dodd-Frank Act compliance, MIFID II and GDPR.  Our full suite of products facilitates compliance and more details can be found on the link below and in the call recording section, but if you have a specific question please do not hesitate to contact us.

What our clients say

Director Hosted Communications, BT Wholesale

We believe Intelligent analytics is the only way to stop the next type of fraud. By embedding Tollring’s intelligence and analytics tools into the network for hosted communications, we are providing our partners and their customers with a whole new level of security.

Managing Director, 4Com Plc

4Com has been dealing with Tollring for its call management and voice recording solutions for many years. Over the last 2 years our new system sales have about doubled and our software sales to existing customers have too. With a customer base that is already recording and statistically aware, there is a real demand for better functionality and reliability.

Partners

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